Shipping & Returns

Shipping

In-stock pairs are usually delivered in 2–4 business days. As soon as your order ships, you'll receive a tracking number by email.

Express shipping is free to the contiguous US, Canada and Europe, including the UK. Shipping to Asia is $20, and to Oceania, Africa and South America $40. For Alaska, Hawaii or any other destination, email us at info@zerbayshoes.com before you order.

Duties and taxes

We pay the import duties and taxes on every order, in every country we ship to — no fees at delivery. For orders shipping to Connecticut, state sales tax is added at checkout.

Sold-out sizes

Choose your size on the product page, enter your email and tap Notify Me. We'll email you when your size is back. If you don't see Notify Me, email us at info@zerbayshoes.com.

Returns and exchanges

You can return or exchange unworn pairs in their original packaging within 30 days of delivery. To start, email us at info@zerbayshoes.com with your order number and tell us whether you'd like a refund or another size.

Faulty pair or our mistake: we cover every cost, including return shipping.

Another size: you pay the return shipping, and we send your new size free of charge.

Change of mind

If you return a pair because you changed your mind, you pay the return shipping, and we deduct from your refund the import duties we paid for that pair and its shipping: what we paid where shipping was free, or the shipping fee you paid at checkout. These costs depend on your country and change over time; email us before you order and we'll tell you the current amount, and we'll confirm it again before you send the pair back. Within 14 days of delivery to the EU, EEA or UK, nothing is deducted (see below).

Once your return reaches us and we've checked it, please allow up to 3 business days for your refund to be issued.

EU, EEA and UK

If your order is delivered to the EU, Norway, Iceland, Liechtenstein or the UK, you can cancel your purchase without giving a reason at any time from ordering until 14 days after delivery. Tell us clearly (email is easiest) and send the pair back within 14 days after telling us. We refund everything you paid, including delivery, with no deduction, within 14 days of your cancellation; we may wait until we have the pair or proof that you sent it. You pay only the return shipping. You may try the shoes on as you would in a shop. Full terms: Refund policy.

Changes and problems

Need to change your address or size, or cancel? Email us at info@zerbayshoes.com as soon as possible after ordering. We pack orders quickly and can't guarantee changes once an order has been processed.