معلومات البائع (اليابان)

This page gives the seller information required by Japan's Act on Specified Commercial Transactions.

Seller Zerbay Inc.
Representative or person responsible for online sales Disclosed by email without delay on request.
Address 8 The Green, Dover, Delaware 19901, United States
Office in Japan None
Phone +1 (302) 608 0778 (calls)
+90 546 840 30 79 (WhatsApp only)
Available 24/7.
Email info@zerbayshoes.com
Customer care is available 24/7.
Price With Japan selected as your delivery country, prices are shown in Japanese yen (JPY) on each product page. We set our prices in US dollars and Shopify converts them to yen; the yen prices include Shopify's currency conversion fee and can change with the exchange rate. Checkout shows the final yen amount before you pay.
Sizes US 14 and US 15 are made in small numbers and cost more. The price shows on the product page when you choose your size.
Charges other than the price Shipping: shipping to Asia, including Japan, is USD 20. It is shown in yen at checkout before you pay.
Import duties and taxes: we pay the import duties and taxes on every order. There are no fees at delivery.
Return and exchange costs: see "Returns and exchanges" below.
Other fees: a flat USD 60 per order is deducted from your refund for a change-of-mind return, or for a delivery that is refused (unless it arrived visibly damaged), can't be delivered or isn't collected. If you paid in yen, we deduct the yen equivalent of USD 60 at the exchange rate used for your order. No other fees apply (see "Returns and exchanges").
Payment methods Credit card, debit card, Shop Pay, Apple Pay, Google Pay. No fees.
The payment methods available to you are shown at checkout. Checkout is encrypted and hosted by Shopify.
Payment timing You pay at the end of checkout, when you place your order. Right after you pay, you receive an order confirmation email.
Delivery time In-stock pairs ship Monday to Friday and usually reach Japan within 2–6 business days of your order. We don't ship on weekends or on major Turkish and US holidays. Once your order ships, we email you the tracking number.
Application period None
Quantity limits and other special conditions We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We may refuse or cancel an order if there is a question about the payment (for example, incomplete or mismatched information, a problem with an earlier payment, or a card we can't verify) or if the item is no longer available. If we cancel your order, we email you and refund any amount you paid to the original payment method.
Changing or cancelling an order If you need to change your address or size, or cancel, email us at info@zerbayshoes.com as soon as possible after ordering. We'll do our best to make changes before dispatch, but we can't guarantee them once your order has been processed.
Returns and exchanges (return terms) Whether and when: you can return or exchange a pair within 30 days of delivery if it is unworn (trying it on indoors is fine) and in its original packaging. Pairs marked "final sale" can't be returned or exchanged, unless they are faulty or we made a mistake.
How: email info@zerbayshoes.com with your order number and tell us whether you'd like a refund or another size. We'll email you the return instructions. Return address: Zerbay Inc., 2 Alcap Ridge, Unit 2, Cromwell, CT 06416, United States
Who pays:
・Faulty pair or our mistake: we cover every cost, including return shipping.
・Another size: you pay the return shipping, and we send your new size free of charge, including shipping and import duties.
・Change of mind: you pay the return shipping, and we deduct a flat USD 60 per order from your refund.
・Refused deliveries: if you refuse a parcel because it arrived visibly damaged, we cover every cost. If you refuse a delivery for any other reason, we deduct a flat USD 60 per order from your refund. The same rules apply if a parcel can't be delivered because the address was incomplete or you didn't collect it.
Refund timing: we issue your refund within 3 business days after the return reaches us and we've checked it. We refund amounts paid with a gift card to a gift card, and any other amount to the original payment method.
Full terms: Refund policy.
Faulty goods If your pair has a flaw in the material or workmanship, or we sent the wrong item, email us with a photo. We cover every cost, including return shipping, and send you a replacement or a refund, as you prefer. Your legal rights for faulty goods are not limited to 30 days.